Account & Subscription Support
Contact & Support Tickets
For questions about your account, plan, international connections, or a refund, submit a ticket through the user dashboard. Keeping the issue and related details in one thread makes it easier to review and follow up.
Go to Ticket SupportContact Options & Response Times
User Dashboard Tickets
Use tickets for account and subscription questions, order checks, connection troubleshooting, and refund requests. Sign in and open the support ticket area to describe the issue. If you already have a related ticket, add to that thread to keep the details together.
Response times depend on the number of open requests and the information that needs checking; no fixed response time is promised on this page. Return to your ticket to check its status, and reply in the same thread if more information is needed.
Open the support ticket page →No public support email is listed on this page. For questions that require checking subscription records, such as account, billing, or refund issues, submit a ticket through the user dashboard.
As no email contact channel is confirmed on this page, no email response time is provided.
Telegram
No public Telegram account or group link is listed on this page. For connection troubleshooting and follow-up, use a support ticket to keep the full context in one place.
No Telegram response time is provided. Do not send account or order details to unverified accounts.
What to Include in Your Ticket
Connection & Route Issues
Tell us which platform and client you use, what you were doing when the issue occurred, and the route name or region shown in the dashboard. Include roughly when it happened and the network you were using. Also say whether all websites are affected or just one service.
If you see an error, include its exact text or a screenshot. Before sharing a screenshot, hide subscription links, access credentials, and personal information. If you have switched routes, reconnected, or refreshed the subscription, mention what changed afterward to help narrow down the issue.
Orders, Data & Refunds
Tell us which plan and order are involved and what needs checking. Monthly subscription data resets each month on the activation date. Data add-ons remain available until used and never expire. For questions about data usage, you can attach a screenshot of the relevant dashboard page.
VPNHope offers a 60-day money-back guarantee. To request a refund, state this clearly in your ticket and include the relevant order details. See the Terms of Service for full details.
Helpful Resources Before You Contact Us
How do I get started if I don’t have an account yet?
No email address is required. Create an account with a username and password, then visit the user dashboard to get started for free. If you already have an account, use the login page.
Where can I find plans and billing details?
The Plans page lists monthly subscriptions and data add-on prices. Monthly subscription data resets on the activation date each month. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data add-ons remain available until used and never expire.
Need help connecting for the first time or importing a client configuration?
Start with the setup guides. Client downloads are available in the user dashboard, and subscription details are available after you sign in. If the issue persists, tell us which step you’re stuck on and include the exact message you see.
Should I submit another ticket after opening one?
For the same issue, add any new information to the original ticket so the support history stays together. If the issue changes while you wait, describe the new symptoms and what you did. Opening duplicate tickets makes it harder to review the full context.